What is your service guarantee?
We provide a 30-day satisfaction guarantee for all services. All requests must be in their original state, and we will process refunds within 5-7 business days of receiving the request.
Do I need to commit a long-term contract?
We offer flexible contract terms based on your needs. While some businesses prefer long-term contracts for stability and cost savings, we also offer month-to-month agreements so you can adjust your IT support as your business evolves.
Do you offer custom IT solutions or just the packagies listed?
We understand that every business has unique needs. While our listed packages provide excellent starting points, we also offer custom IT solutions tailored to your specific requirements.
What happens if something goes wrong with my IT infrastructure?
In the event of a problem, we provide immediate assistance:
- For Medium, Large, and Enterprise packages, we offer proactive monitoring to identify and resolve issues before they impact your business.
- For Starter Package customers, our support team is available during business hours to assist with troubleshooting and resolving any issues that arise.
- In case of a major issue, especially with the Large and Enterprise packages, we can provide rapid response and even on-site support, if necessary, to minimize downtime.
What is HESK N3ST?
It is a subscription based services that include:
- Helpdesk
- Regular software setup and update
- Regular antivirus and security updates
- 24/7 equipment monitoring
- Regular system health checks
- Direct S2S VPN to "HESK N3ST" cloud
- IT Roadmap & Future Growth Planning
- Hybrid or private cloud configurations
- Quarterly IT strategy sessions with expert consultants
- Detailed IT audits and compliance reports
Which subscription packages are availible in HESK N3ST?
Starter Package: Basic IT support (email, phone, chat), antivirus, security updates, software installation, cloud backup, and basic network monitoring.
Medium Package: Everything in the Starter Package, plus regular system health checks, cloud-based file sharing tools, advanced network monitoring, and monthly IT consultation.
Large Package: Everything in the Medium Package, plus 24/7 helpdesk support, advanced cybersecurity, VPN/remote work solutions, disaster recovery planning, and quarterly IT strategy sessions.
Enterprise Package: Everything in the Large Package, plus custom enterprise-grade cloud solutions, full network architecture design, compliance management, dedicated IT support teams.
How can I reach IT support?
You can reach our customer support team by emailing support@hesk.az, calling +994515172736, Whatsapp and Telegram are also availible. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We are dedicated to delivering timely and effective IT solutions to ensure your complete satisfaction.